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Return / Refund / Exchange Policy


Faulty, Incorrectly Supplied or Damaged


If we have supplied an item incorrectly or if it is damaged when received or is faulty when received you should notify us within 7 days of receipt on 019-8167099 or kiongjoung@yahoo.com. If without any notify within 7 days, unfortunately we can't offer you a refund, return or exchange.


The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund or exchange. Kiong Joung Hardware Sdn. Bhd. will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 2 weeks after the confirmation.


Orders Cancellation

  • We regret that orders cannot be cancelled or altered once it has been processed and delivered.

  • You may however arrange for exchange after you have received your orders.

  • Please refer to our Returns and Exchanges policy

Please return your purchase to the following address:

Kiong Joung Hardware Sdn. Bhd.
No.65 & 66, Pusat Pedada, Jalan Pedada,
P.O.Box 1712, 96008 Sibu Sarawak,


Please contact us at kiongjoungacc@yahoo.com or 019-8167099 if you have any questions or doubts.