Shipping / Delivery Policy

Shipping Info

We offer shipping if buyer’s purchase multiple items from our store. Courier charges for shipping is calculated based on the actual weight of the total products purchased. System will automatically calculate the shipping fee and show on the checkout page. Free delivery offer is only available for certain items as mentioned.

Our delivery cut off time is at 12.00pm on every working day. All payment made and confirmed before 12.00pm, the items will be shipped out on the same day. For the payment made after 12.00pm, will be shipped during the next working day. No shipment will be done on Saturday, Sunday and Public Holiday. Normally items will reach you within 2-5 working days and for Sabah and West Malaysia within 3-7 days. Slight delay might happen for rural area in Sabah and West Malaysia or during the peak time. In case, the item not delivered in stipulated time frame, please let us know via email kiongjoung@yahoo.com or call 019-8167099 as soon as possible.

Important Note

• Shipping will be done on same day or next day once payment has been making except weekend and holiday.
• The cost of the postage is not just the cost of a stamp, it covers: Processing, packaging, materials and delivery to sorting office
• In case if the shipping date falls on a holiday, we will be shipping the item on the following day.
• We will always ensure that all items are wrap nicely or 100% sealed by original packaging before shipping. If the item is broken seal please check your item first before you sign or call us immediately.

Land Transport

• Customers will be notified once items have been sent out.
• No tracking numbers are given for land transport delivery. The transport driver will contact the receiver when the goods are near the delivery point. Failure to pick up calls from the transporter may cause delays.
• Customers will receive their goods in 1-7 working days depending on their location and may change from time to time due to seasons, weekend holidays and weather.

Location in sibu

• Within 10 km delivery charge is RM10, free delivery when you purchase up to RM300.